Privacy Policy

Effective Date: May 24, 2025

At Enchanted Baby Gear Rentals LLC (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, interact with our services, or rent baby gear through our platform.

1. Information We Collect We may collect the following types of information:

  • Personal Information: Name, email, phone number, billing/shipping address

  • Rental Details: Items rented, rental dates, delivery/pickup preferences

  • Payment Information: We use Stripe (via Booqable) to securely process payments. We do not store credit card data.

  • Device & Usage Info: IP address, browser type, device data, and site interactions via Squarespace analytics and cookies

  • Communication Data: Emails, call records, and SMS messages related to your order and support

2. How We Use Your Information We may use your information to:

  • Fulfill and manage rental orders

  • Communicate booking details and support updates

  • Send delivery/pickup notifications and reminders

  • Improve our website and services

  • Send promotional offers (only with your consent)

  • Comply with legal obligations

3. Payment Processing with Stripe All payments are processed through Stripe, integrated via Booqable. Stripe is PCI-compliant and uses secure encryption. We do not store or access your full payment card details.

4. SMS Communication We use OpenPhone, integrated with Zapier, to send text message updates related to your rental. These may include:

  • Booking confirmations

  • Delivery and pickup reminders

  • Follow-ups or promotional messages (with consent)

By providing your phone number and agreeing to messaging, you consent to receive SMS updates. Message frequency varies. Standard rates may apply. You can opt out anytime by replying "STOP."

Our business number is (321) 399-2229 (BABY).

5. SMS Privacy Assurance We do not share your opt-in consent data with third parties unrelated to providing the messaging service. SMS-related data may be shared only with trusted platforms (e.g., OpenPhone) to deliver communication.

6. Sharing Your Information We never sell your personal information. We only share your data with trusted service providers, including:

  • Stripe: Secure payment processing

  • Booqable: Rental platform

  • OpenPhone & Zapier: Messaging automation

  • Delivery team members to complete your order

  • Legal authorities if required by law

7. Cookies & Analytics Our website uses cookies and Squarespace analytics to monitor site traffic and performance. You may manage or disable cookies via your browser settings.

8. Your Rights You have the right to:

  • Request access to personal data we hold

  • Request corrections or deletion of your data

  • Opt out of promotional messages and emails

To submit a request, email us at info@enchantedbabygear.com.

9. Data Retention We retain your data only as long as needed to:

  • Fulfill your order

  • Respond to service inquiries

  • Comply with legal and financial regulations

Data may be anonymized or securely deleted after this period.

10. Children’s Privacy Our services are intended for adults. We do not knowingly collect data from children under age 13. If such data is discovered, it will be deleted promptly.

11. Updates to This Policy This Privacy Policy may be updated periodically. Any changes will be posted to this page with the revised date.

12. Contact Us If you have questions about this policy or how we handle your data, contact us:

📧 info@enchantedbabygear.com
📱 (321) 399-2229 (BABY)
📍 Celebration, FL